It turns out that the Army sent letters to the families of 7,000 fallen soldiers addressed simply as "Dear John Doe." It wasa printing error, they said. Mentioned just once in this article is the fact that this "error" was done by "a contractor." Somebody was hired to do this, and nobody ever looked at the letters, apparently, before they went out. Or nobody who looked at them was paid to have a clue. This would never have happened if the military had retained control of this function, I don't think. Even the worst military bureaucrats still "get it" when it comes to dealing with the honored dead, more or less. It's time for the military to start recapturing functions for dedicated civil (or military) servants rather than outsourcing them to contractors for the cheapest rates.